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Warranty Information

Last updated: [August 2023]

 

Introduction

At weReka, we're committed to delivering top-tier renovation services and products to our esteemed clients. Your satisfaction and peace of mind matter to us. Here's everything you need to know about our warranty policy:

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1. Duration of Warranty

​Every service or product you get from us comes with a 12-month warranty, ensuring that you enjoy our quality work for a long time.

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2. Warranty Coverage

What's Covered: Our warranty specifically includes:

  • Furniture mechanisms like hinges, knobs, etc.

  • Factory defects in manufactured items.

What's Not Covered:

  • Defects in workmanship. We take pride in our craftsmanship and have a final defect checklist process before full project handover. If any workmanship defects are not flagged during this stage, they will not be covered under warranty.

  • Natural wear and tear.

  • Damages arising from natural disasters.

  • Misuse by the property owner.

  • Damages caused by third parties.

 

3. Making a Claim​

If you encounter an issue that falls under our warranty:

  1. Fill out our Warranty Claim Form.

  2. Ensure your claim is made within the 12-month period from project completion and ensure that the issue is covered under our warranty provisions.

  3. Provide clear images and proof of the damage. This will help us expedite your claim and provide the necessary support.

 

4. Repair & Replacement Policy

​Our primary approach is to repair any issues that fall under warranty. However, if a particular issue cannot be repaired, we'll provide a one-to-one replacement for the damaged item. WeReka does not offer any other forms of compensation.

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5. Transfer of Warranty

​The warranty provided is strictly for the initial owner of the property where the renovation took place. It is non-transferable.

 

6. Updates to Our Privacy Policy

We might periodically change this Warranty Information. If we make significant changes, we will notify you through our website or by email.

 

7. Contact Us

For questions, clarifications, or concerns related to our Warranty Information, please contact:

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weReka Concept Sdn. Bhd. (1521052-M)

15-1, Jalan PBS 14/3, Taman Perindustrian Bukit Serdang,

43300 Seri Kembangan, Selangor, Malaysia.
Email: hello@wereka.my
Phone: +60 10-219 5906

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